I signed up for Surfshark, and since I use it mainly for streaming, decided to purchase a dedicated IP. Big mistake. MLB.TV barely ran. Peacock gave errors, ESPN+ didn’t work most of the time. With each problem, Surfshark blamed my DNS. Didn’t matter that it was on PC app, iOS app, tvOS app, or any device connected to router; they insisted it was DNS (it wasn’t). One day, I got a message that MAX saw the VPN. Surfshark told me that I had to be in the country where I signed up. I created the account in the USA and was there. Not the problem. Back to DNS.
I bought another IP with another email and tried out MAX. It said I am in a territory MAX doesn’t cover. Again, I was in the USA. Surfshark told me to reset all network settings in iOS. Yeah, cause deleting all of my WiFi passwords will fix my PC and router.
It’s not me, Surfshark, it’s you. I’m onto another VPN service that can’t match the speed but exceeds the customer service and compatibility by leaps and bounds. Oh, and no need for weird DNS or erasing passwords to get another service to work, either. You lose, Surfshark!